Welcome to the River Oaks Resort Vacations FAQ page. Here you will find answers to commonly asked questions about River Oaks Resort Vacation rentals in Myrtle Beach, SC. If you have any additional questions please don’t hesitate to contact our dedicated team of vacation specialists.
Check in time is after 4:00 PM EST and check out time is before 10:00 AM EST. We cannot guarantee early check-in or late check-out requests. There will be a full day charge for unauthorized late check outs. All guests must be at least 21 years of age or accompanied by their parent(s) to check in.
Not all units are guaranteed to have WiFi, but passwords and network info are located on the router. Typically this is located near the TV in the living room. The Barefoot Yacht Club and North Tower have open networks and can be accessed by all guests.
Each unit is stocked with four towels and two washcloths per bedroom (ex: three bedroom units receive twelve towels and six washcloths).
The majority of our rentals are equipped with washers and dryers, and you will be able to launder your own linens.
Each bathroom will get a roll of toilet paper, 2 bars of soap and 1 bottle each of shampoo and lotion. The kitchens will have a roll of paper towels and 2 packs of dishwasher detergent.
Due to the large area our staff must cover, we cannot guarantee being able to replenish every request for restocking toiletries. There are several area grocery stores within a very short drive, and we suggest guests purchase what they need above the initial setup.
Motorcycles, trailers, recreational vehicles are not permitted on property.
Pets are NOT allowed in any vacation rental on our program. There will be a $250.00 fine for evidence of a pet in any room.
Yes, all our properties are non-smoking. Smoking is permitted outside the units. However, please be mindful of ash and litter caused by cigarette butts.
For emergency maintenance situations (ex: large water leak, heating or A/C failure, electrical failure, non-secure entry) guests should contact our night service at 843-449-2400. Non-emergency issues should be reported during normal office hours.
The damage waiver fee covers non-negligent damage done to the unit. Intentional damage or damage due to negligence is not covered by this waiver. Damage done over the coverage offered by the waiver will result in charges to the credit card kept on file.
If you opt out of the Damage Waiver Fee, upon arrival we require a credit card preauthorization as a security deposit for all reservations. Stays of less than seven nights require a $100.00 deposit and stays of seven nights or more require a $250.00 deposit. After a departure inspection confirms no damage to your rental property this charge will expire within 5-7 days of departure. Cash deposits are accepted but are refunded via check that can take up to 4-6 weeks from departure.
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period-of-time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
Should you need to cancel, the policy is as follows: